Question 1

What is the minimum order quantity?

Accepted Answer

Our minimum order quantity starts from 50 pieces per design. For custom/private label orders, MOQ may vary based on complexity.

Question 2

Do you offer private labeling?

Accepted Answer

Yes, we offer complete private labeling including custom branding, packaging, and product customization for wholesalers and retailers.

Question 3

What are the payment terms?

Accepted Answer

We typically work with 30% advance payment and 70% before shipment. For established partners, we offer flexible terms including LC payment.

Question 4

How long does production take?

Accepted Answer

Standard orders take 4-6 weeks. Custom orders may require 6-8 weeks depending on complexity. Sample orders ship within 1-2 weeks.

Question 5

Do you ship worldwide?

Accepted Answer

Yes, we export to 15+ countries worldwide including USA, UK, Germany, UAE, Australia, and more. We handle all export documentation.

Question 6

Are your products food-safe?

Accepted Answer

Yes, all our kitchenware and serveware products are certified food-safe and comply with international safety standards (SGS/Intertek certified).

Coasters & Trivets

Our Coasters & Trivets Collection